Privacy Policy
Last update : January 22, 2025
This privacy policy explains how
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “ Last Updated ” date, and take any other action required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “ personal information ”, we refer to information that identifies, relates to, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include :
- Contact details including your name, address, telephone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Purchase information including items you view, put in your cart, save to your account, such as loyalty points, reviews, sponsorships or gift cards, or purchases.
- Registered loyalty points/product reviews/referrals/gift cards
- Customer service information including information you choose to include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels and similar technologies (“ Cookies ”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, address IP and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as :
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. e.g. bank account information, credit or debit card information, billing address) to process your payment in order to to fulfill your orders and provide you with the products or services you have requested, with a view to performing the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Website and Third Party Links.
How we use your personal information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, in particular to process your payments, fulfill your orders, send you notifications relating to your account, your purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate possible returns and exchanges and other features and functionalities related to your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services.This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicate with you and improve the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest in order to ensure our responsiveness, to provide you with efficient services and to maintain our commercial relationship with you in accordance with art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use when operating our store with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may harm your user experience and cause certain Services, including certain general features and functionality, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control Signal (Global Privacy Control, GPC), which allows you to opt-out of certain uses or disclosures of your information. If you notify us of your preference via the GPC signal, we will treat that signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device and, if we are able to associate the device sending the signal to a Shopify account, we will apply that request to the account as well. To learn more about Global Privacy Control Global Privacy Control, you can go to https://globalprivacycontrol.org/.In addition to the Global Privacy Controlsignal, we do not recognize other Do No Track signals that may be sent from your web browser or device.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, for legitimate purposes and for other reasons subject to this privacy policy. This may include :
- From suppliers or other third parties who perform services on our behalf (e.g. e.g. IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
- Sales and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or handler integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest of running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce the terms applicable service standards and to protect or defend the Services, our rights and the rights of our users or third parties.
In the past 12 months the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections “ How we collect and use your personal information » and « How we disclose personal information » :
| Category | Recipient categories |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.
We have “ sold ” and “ shared ” (as those terms are defined in applicable law) personal information in the preceding 12 months in the purpose of carrying out advertising and marketing activities, as follows.
| Personal information categories | Recipient categories |
|---|---|
| Identifiers such as name, email address, and phone number | Sales and marketing partners |
| Commercial information such as records of products or services purchased | Sales and marketing partners |
| Usage data | Sales and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide on public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of such third-party platforms, without limiting our or a third party's use of it. Our inclusion of these types of links does not imply, in itself, an endorsement of the content of such platforms or their owners or operators, except as set forth in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not actually know that we “ share ” or “ sell ” (as these terms are defined in current legislation) personal information of persons under 16 years old.
Security and retention of your information
Please be aware that no security measures are perfect or unbreakable and we cannot guarantee “ absolute security ”. Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, for example whether or not we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other contracts and policies in force.
Your rights
Depending on your location, you may benefit from all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in certain cases refuse your request as permitted by law.
- Right to access/to know : You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right of deletion : You may have the right to request that we delete the personal information we maintain about you.
- Right to correction : You may have the right to request that we correct the personal information we maintain about you.
- Right of portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of selling, sharing or targeted advertising : You may have the right to ask us not to “ sell ” or “ share » your personal information or to refuse the processing of your personal information for purposes considered to be “ advertising targeted ”, as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out signal ( is enabled, depending on your location, we will process automatically this as a request to unsubscribe from the “ selling ” or “ sharing ” information for the device and browser you use to visit the Site.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Consent to withdraw : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing communication preferences : We may send you promotional emails which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by current legislation.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with of your local data protection authority. For the EEA you can find a list of supervisory authorities responsible for data protection here.
International users
Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable. , unless the data transfer takes place to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights you have, please call or email us at technique@shoemakers-group.com ou contact us at 9, rue des chouans, Chanverrie, 85500, FR.
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the controller of your personal information.